Terms of Service — ElevenReady

Version 6 June 2026

These Terms of Service ("Terms") are a legal agreement between you and KWINTECH SERVICES LIMITED, a company registered in England and Wales (company number 10931672, registered office Dallam Court, Dallam Lane, Warrington, England, WA2 7LT), which operates the ElevenReady service under the trading name "ElevenReady" ("ElevenReady", "we", "us", "our"). They govern your access to and use of the ElevenReady website, applications and related services (together, the "Service"). By creating an account, or by ticking to accept these Terms, you confirm that you have read and agree to them on your own behalf and on behalf of the child or children whose learning you manage through the Service. If you do not agree, please do not use the Service.

1. Definitions

"You" / "Parent" means the adult account holder. "Child" means a child whose learning profile you create and manage. "Content" means the questions, lessons, explanations, images, audio, video and other materials we make available. "Your Data" means the personal and learning data described in our Privacy Policy.

2. Who can use ElevenReady

The Service is for adults. You must be at least 18 years old and the parent or person with parental responsibility for any Child whose data you add. Children do not have their own logins — a Child uses a profile inside your authenticated account, under your supervision. You are responsible for supervising your Child's use of the Service and for all activity that takes place under your account. You confirm that you are authorised to provide each Child's information and to make decisions about their personal data.

3. Your account and security

You must give accurate registration information and keep it up to date, including each Child's year group and target schools, because we use it to tailor practice and readiness estimates. Keep your password and any parent PIN confidential, do not share your account, and tell us promptly at info@elevenready.co.uk if you believe your account has been accessed without your permission. You are responsible for activity under your account except to the extent it results from our failure to take reasonable security measures.

4. What the Service does — and what it does not promise

ElevenReady provides practice questions, teaching lessons, automated marking, AI-generated explanations, weakness detection, study plans, gamified rewards, and a readiness estimate, together with progress emails to you. Readiness bands ("Developing", "On Track", "Strong", "Exam Ready") are an estimate produced by a transparent, rule-based formula. They are guidance to support your Child's preparation and are not a prediction, assessment, or guarantee of any examination result, test score or school place. Admissions decisions are made by schools and examination boards, not by us.

5. AI-generated content

Some explanations, coaching narratives, lesson drafts and media are generated using artificial intelligence from your Child's actual practice data. We design these to be grounded in real results and we review generated questions before any Child sees them, but automated content can occasionally contain errors or omissions. You should treat AI-generated content as a study aid to be used alongside your own judgement. We are not liable for reliance on AI-generated content beyond the standard set out in clause 13.

6. Content you provide

If you upload a completed practice paper or other material for private analysis, you confirm that you are permitted to do so and that doing so does not infringe anyone else's rights. Uploaded material is analysed only for your Child and is not added to our shared question bank unless it is your own original material and you have expressly approved it for that purpose. You grant us a licence to process uploaded material solely to provide the Service to you. You must not upload unlawful, infringing or harmful content.

7. Acceptable use

You agree not to: attempt to access another family's data; scrape, copy in bulk, resell or redistribute our Content or question bank; share, sub-licence or transfer your account; reverse engineer or interfere with the Service or its security; or use the Service for anything unlawful or that could harm a child. We may investigate suspected breaches and may suspend or restrict access where reasonably necessary, particularly to protect a child's safety or the integrity of the Service.

8. Intellectual property and licence

All Content, branding, and software are owned by us or our licensors and are protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Content for your own family's 11+ preparation for the duration of your subscription. You acquire no other rights. The learning data about your Child belongs to you and your Child — your rights over it are set out in the Privacy Policy.

9. Fees, free trial and billing

ElevenReady is a paid subscription with a free trial. New accounts start with a free trial period (currently three months); you will not be charged during the trial and no payment details are required to begin. You can cancel at any time before the trial ends without paying.

If you choose to subscribe, your subscription continues at the published price — currently £9.99 per month, or £7.99 per month billed annually — as shown on the billing page and inclusive of any applicable VAT. Subscriptions renew automatically for further periods unless cancelled, and payment is taken at the start of each period. Payments are processed securely by our payment provider, Stripe; we do not store your full card details.

We will give you reasonable advance notice of any price change, which will take effect from your next renewal. You can cancel at any time from your billing settings; your access then continues until the end of the period you have already paid for, after which it will not renew. Except where you have a legal right to a refund (see clause 10), fees already paid are non-refundable.

10. Your consumer cancellation rights

As a consumer you normally have a 14-day "cooling-off" right to cancel a distance contract for digital services. Because the Service begins with a free trial and you are not charged during it, no payment arises during the cooling-off period. If you subscribe and then exercise a statutory cancellation right within any applicable cooling-off period, we will provide any refund due under the Consumer Contracts Regulations 2013, less a deduction for service already supplied where you asked us to start it during that period. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

11. Suspension and ending your use

You can close your account or delete a Child's profile at any time from your privacy settings in the app; when you do, we delete or anonymise the associated personal data as described in the Privacy Policy. We may suspend or end your access, or these Terms, on reasonable notice — for example if you materially breach these Terms or do not pay — and we may act sooner without notice where necessary to protect a child, comply with the law, or address a security risk. If we end the Service entirely, we will give you reasonable notice and a pro-rata refund of any prepaid, unused subscription.

12. Availability

We aim to keep the Service available and provide it with reasonable care and skill, but we do not guarantee it will be uninterrupted, secure or error-free. We may carry out maintenance, and we may change or remove features from time to time, trying not to materially reduce the core Service during a paid period.

13. Our responsibility to you

We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for your non-excludable statutory rights as a consumer.

Subject to that, we are not liable for any loss that was not reasonably foreseeable, for any educational or examination outcome, or for loss arising from your failure to follow reasonable instructions or to keep your account secure. We are responsible for foreseeable loss and damage caused by us where we have failed to use reasonable care and skill. Because the Service is supplied to consumers for personal use, we are not liable for business losses.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you and ask you to review and accept the updated version before you continue using the Service. The "Version" date at the top shows when the current Terms took effect.

15. Governing law, complaints and contact

These Terms and any dispute relating to them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts). We hope to resolve any concern informally — please contact us first at info@elevenready.co.uk. Questions about your data are covered in the Privacy Policy.